Rich Communication Services (RCS) revolutionises the way businesses communicate with their customers. Forget simple text messages – with RCS, you send multimedia, interactive experiences that delight your customers.
What makes RCS so special?
RCS is the modern successor to SMS and works without the need for a separate app installation. Your messages go directly to the pre-installed messaging app on every smartphone – with all the advantages of modern messaging services.
Why invest in RCS now?
The numbers speak for themselves: RCS is already available in 10 mobile networks across 4 countries in Germany, and coverage is growing rapidly. Major mobile providers such as Deutsche Telekom, Vodafone, and O2 are significantly driving the spread.
Be a pioneer, not a follower. Companies that adopt RCS early gain a significant competitive advantage.
You can achieve this with RCS
📱 Multimedia experiences instead of simple texts
Send images, videos, carousels, and interactive elements – all in one message.
🎨 Your branding in the spotlight
Shape your messages with your corporate design: logo, colours, fonts. High recognition value guaranteed.
✅ Verified Sender
Verify yourself as the sender. The verification badge builds trust and protects against phishing.
🛒 Direct sale in the message
Integrate Google Pay or link to your shop. Your customers can purchase without leaving the app.
🤖 Intelligent Automation
Automated responses outside business hours, order confirmations, delivery updates – around the clock.
📊 Valuable Insights
Read confirmations, reactions, and interactions provide you with measurable data to optimise your campaigns.
📱 No app installation required
Your customers do not need to install anything. RCS works in the standard messaging app – simple and instant.
🔄 SMS fallback included
No reception? No problem. If there is no internet connection, your message will be automatically delivered as an SMS.
💰 Free for your customers
Your recipients only need an internet connection – no hidden costs, no subscription fees.
RCS in Practice: Your Use Cases
Retail & E-Commerce
- Product catalogs directly in the chat
- Order confirmations with tracking link
- Personalised offers with images
Banks & Insurance
- Secure transaction confirmations
- Appointment scheduling with calendar integration
- Document dispatch with read receipt
Travel & Tourism
- Interactive booking confirmations
- Mobile Boarding Passes
- Real-time travel updates with maps
Healthcare
- Appointment reminders with confirmation option
- Prescription orders
- Patient information with multimedia
The RCS development in Germany: The trend is clear
The spread of RCS in Germany shows an impressive growth curve. What started as a niche service is now a widely used communication solution with a steadily increasing user coverage.
Important to know: The major mobile network providers are continuously expanding their RCS infrastructure. The question is no longer "if", but "when" RCS will become the standard.
Why You Should Act Now
⚡ Secure first-mover advantage
While your competition is still relying on SMS, you are already delighting your customers with modern, interactive messages.
📈 Higher engagement rates
Multimedia content and interactive elements have been shown to achieve better open and click rates than traditional SMS.
💡 Future-proof technology
RCS is actively promoted by Google, Samsung, and the major mobile network operators – the future belongs to this standard.
🔐 More Security
Verified senders and secure transmission protect your customers from fraud and strengthen your brand.
How to get started with RCS
WISSEN BERATUNG accompanies you on the path to modern customer communication:
1. Consultation & Analysis We analyse your current communication processes and show you how RCS improves your customer engagement.
2. Technical Implementation We take care of the complete technical setup, including sender verification and integration into your systems.
3. Content Strategy Together, we develop RCS messages that excite your customers and encourage them to take action.
4. Integration & Automation With our n8n expertise, we connect RCS with your existing systems (CRM, ERP, shop systems).
5. Monitoring & Optimisation We help you measure the performance of your RCS campaigns and continuously improve them.
🚀 Test RCS now – Free and without obligation
Be among the pioneers and discover how Rich Business Messaging transforms your customer communication.
What to expect:
✓ Free demo of our RCS solutions
✓ ROI analysis specifically for your company
✓ Live examples from your industry
✓ Technical Feasibility Study
✓ Non-binding consultation with our RCS experts
📞 Interested? Let's talk!
Register your interest in RCS. Our team will contact you within 24 hours for a personal consultation.
Telephone: +49 5494 2419 770
E-Mail: info@wissen-beratung.de
Frequently Asked Questions
Here you will find some frequently asked questions about RCS
Yes, RCS is already available through the major mobile network providers (Telekom, Vodafone, O2) and coverage is steadily increasing.
No, RCS works in the pre-installed messaging app of the smartphone – without additional installation.
The costs depend on your message volume. We would be happy to provide you with a personalised quote.
After successful sender verification (approximately 2-4 weeks), you can begin shipping.
The message will be automatically delivered as an SMS (SMS fallback).
The future of customer communication begins today
RCS is more than just a new technology – it is a paradigm shift in the way businesses communicate with their customers. Interactive, multimedia, secure, and direct.Don't wait until your competition has the advantage.