🎯 Why I became a Superchat partner
Customer communication in 2026 is no longer a "nice to have" on WhatsApp – it is standard. Those who still rely solely on email and phone today are quietly but steadily losing out to competitors who are where their customers are.
I have become a Superchat partner because after years in IT consulting, I have finally found a solution that:
- Really works (not just in PowerPoint presentations)
- Legally sound (GDPR without grey areas)
- Affordable (also for SMEs, not just for corporations)
- Scalable is (from a one-man operation to a chain)
Superchat is more than just a tool. It is a paradigm shift: away from "we are available during our opening hours" to "we are available where you already are". This does not mean that your team has to work around the clock – on the contrary. AI automation takes over at night, allowing your team to work more focused during the day.
What I have learned from 50+ implementations:
- The most successful starts are small: One team, one use case, then scale
- Employees are initially sceptical, but love it after 2-3 weeks
- ROI is usually evident after 2-3 months through time savings and higher conversion rates
- The biggest hurdle is not the technology, but the decision to start
The actual question is not: "Do we need Superchat?"
The real question is: "Can we afford NOT to be where our customers are communicating?"
You probably already know the answer.
Now it's about doing.
Get in touch with me. We'll have a coffee (or a WhatsApp call 😉) and see if Superchat fits your business. No nonsense, no sales pitch – just honest advice from experience.
See you soon,
Tobias Wissen
As of January 2026. All mentioned features are based on current Superchat functions. GDPR compliance, server location in Frankfurt, and Meta Business Partner status are verified.