IT & automation blog: from the engine room.
What we are currently deploying, debugging or learning, condensed to what matters. No listicles, no constant ads.
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June 21, 2026 · Tobias Wissen
RCS instead of SMS: what business messages look like in 2026, and when the switch is worth it
SMS has not changed in thirty years: 160 characters, no sender, no image. RCS is the successor, with a verified sender and buttons. And where WhatsApp stays better.
RCS Business Messaging SMS Small Business
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June 20, 2026 · Tobias Wissen
Passwords at work: why the note under the keyboard costs more than any tool
Weak, shared and reused passwords are the most common way in for small businesses. A password manager fixes that without anyone having to memorise more.
Password manager Bitwarden IT security Small Business
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June 18, 2026 · Tobias Wissen
Microsoft 365 for small businesses: why the CSP route almost always beats the online subscription
Buy Microsoft 365 directly or through a CSP partner? For small businesses the difference matters more than you would think: in support, security and licensing.
Microsoft 365 Microsoft CSP IT consulting Small Business
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June 16, 2026 · Tobias Wissen
The EU AI Act for small businesses: what applies, what you must do, what you can ignore
The EU AI Act sounds like corporate red tape, but it also affects small businesses using AI. Which duties are real, which deadlines matter and where to stay relaxed.
EU AI Act Compliance AI Governance Small Business
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June 13, 2026 · Tobias Wissen
5 processes small businesses can automate with n8n this week
Automation sounds like a big project, but it pays off most in the small things. Five workflows a small business can offload with n8n in a few days, honestly assessed.
n8n Automation Small Business Workflows
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June 11, 2026 · Tobias Wissen
WhatsApp for your business: what is legally allowed and how to stay GDPR-compliant
Customers already message you on WhatsApp, only the businesses hesitate. What is really allowed for professional use and how to bundle it in a legally sound way.
WhatsApp Superchat GDPR Customer Communication
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June 9, 2026 · Tobias Wissen
What does a missed enquiry really cost? An honest calculation
Missed calls and messages never show up on a balance sheet, yet they cost real money every month. A clear calculation for small businesses and what helps.
Availability AI Telephony ROI Small Business
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February 3, 2026 · Tobias Wissen
The Notepad++ hack: what really happened in the attack on the update infrastructure
A supply-chain attack on Notepad++: how attackers manipulated updates for months, why only selected users were affected, and what small businesses should learn.
IT security Supply chain Notepad++ Small Business
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January 21, 2026 · Tobias Wissen
Conversational AI: when automated customer dialogue is worth it, and when it is not
Messaging AI promises round-the-clock service. What conversational AI with Superchat really delivers, where it helps and where a human stays better.
Conversational AI Superchat Customer Communication Small Business
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January 20, 2026 · Tobias Wissen
AI governance for small businesses: not a brake, but the steering wheel
AI governance sounds like corporate red tape, but on a small scale it is simple: clear rules, traceability, responsibility. Why small businesses benefit from it.
AI Governance IT security AI Small Business
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January 14, 2026 · Tobias Wissen
Agentic AI: when AI stops just answering and starts acting
In 2026, AI moves beyond question-and-answer and acts on its own. What agentic AI really does in a business, where control stays and how to start small.
Agentic AI AI Automation Small Business
