The phone rings 200× a day. Half of it is prescription orders.
GP practices suffocate under phone bureaucracy. We build you a GDPR-compliant Superchat flow that separates prescription orders, appointment enquiries and emergency triage cleanly — and frees your medical assistants to focus on the patient.
Three pain points we hear every day.
Prescription orders block the phone
Regular patients call for their maintenance medication — same procedure daily.
Acute vs. routine indistinguishable
Reception must decide in 30 seconds: come now or next week?
GDPR forbids private WhatsApp
But patients want to communicate via WhatsApp — you must find a compliant solution.
How we solve it with Superchat.
Prescription order flow
Patient picks medication from a list (maintained from practice software) → bot confirms pickup time earliest tomorrow.
Symptom triage bot
Keyword-based: "chest pain", "shortness of breath" → immediate "call 112" + forward to assistant. "Cold" → appointment proposal next week.
GDPR consent flow
First-time patient gets a clear consent text, stored in patient file with timestamp.
What we actually build for General practitioner.
- DPA with Meta + Superchat
- GDPR consent flow
- Prescription order flow with medication list
- Symptom triage (emergency / acute / routine)
- Appointment calendar connection (Dampsoft, CGM, medatixx)
- Medical certificate request routing
Questions General practitioner businesses often ask.
Can we use WhatsApp in a medical practice at all?
Yes, through the WhatsApp Business API with DPA and explicit patient consent. Private WhatsApp accounts are NOT compliant.
Which practice software integrations?
Dampsoft, CGM, medatixx, Albis, Turbomed — the common systems have APIs or file exports.
What is the typical assistant relief?
In our projects, incoming prescription calls drop by 50–70%. That's 30–60 minutes per assistant per day.
30-minute check for General practitioner businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.