Batteries dead, hearing aid whistling — we solve it in chat.
Hearing-aid customers are often older and want simple communication. WhatsApp is the first choice for many. We turn that into a professional service channel.
Three pain points we hear every day.
Battery re-order weekly
Regulars call for batteries — same process every time.
Service questions by phone difficult
Older customers have trouble with web shops and forms — WhatsApp is easier.
Care reminders forgotten
Dry-box desiccant not changed → hearing aid fails → customer frustrated.
How we solve it with Superchat.
Battery subscription
Customer sets subscription cadence (every 4 weeks). Batteries arrive automatically by mail. No more calls.
Service triage
"Whistling", "quiet", "broken" → matching first-aid reply or appointment offer.
Care reminders
Monthly brief "Did you change the dry-box?" with order button.
What we actually build for Hearing aids.
- Battery subscription flow
- Service triage with first-aid replies
- Care reminder cycles
- Hearing-test booking
Questions Hearing aids businesses often ask.
Are older customers reachable via WhatsApp at all?
Yes — according to Statista, over 80% of Germans aged 60–74 use WhatsApp regularly. Text size can be increased, voice notes also work.
What about insurance billing?
Runs as before, outside Superchat. But the customer can query the status of their application via WhatsApp — you reply from your system.
30-minute check for Hearing aids businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.