Self check-in, emergency support, 5-star review — all in chat.
Holiday-home hosts usually aren't on site. We build you a Superchat flow that feeds guests check-in info, reacts fast to problems and systematically collects 5-star reviews.
Three pain points we hear every day.
Check-in explanation for the tenth time
Key box, parking, WiFi password — the same thing explained in every booking.
At night "the heating isn't working"
You're asleep, guest is freezing, review will be bad.
Bad reviews often without warning
Guest writes Airbnb/Booking review straight bad — you could have helped if you'd known.
How we solve it with Superchat.
Check-in sequence
On arrival morning, all check-in info goes out via WhatsApp automatically. No note on site, no back-and-forth.
Emergency number + self-service
Problem chat with FAQ (heating, WiFi, washer) → if not solved, your emergency contact.
Mid-stay check-in
Day 2 of a stay: "Everything good?" — opens the complaint channel BEFORE the public review comes.
Review request 2h after check-out
Direct link to Airbnb / Booking / Google.
What we actually build for Holiday home & Bnb.
- PMS / channel manager integration (Smoobu, Lodgify)
- Check-in sequence per property
- Emergency escalation with FAQ pre-stage
- Mid-stay check-in template
- Review flow to multiple platforms
Questions Holiday home & Bnb businesses often ask.
Do I need a channel manager?
No, but recommended. Smoobu and Lodgify connect Airbnb/Booking/your website. Superchat hangs off the channel manager.
International guests — multiple languages?
German and English are standard, more languages per template possible. Detection uses the booking origin country.
30-minute check for Holiday home & Bnb businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.