Guest asks before arrival — reply instantly, upsell breakfast.
Hotels receive dozens of messages between booking and check-in. Parking? Breakfast time? Late arrival? We automate 80% of those questions and turn them into upselling opportunities.
Three pain points we hear every day.
Check-in time questions daily
Every guest asks the same: parking, WiFi, breakfast time, check-out time.
Upselling wasted
Early check-in, later check-out, breakfast add-on — sold at the counter, not in chat.
Review requests after departure too late
A mail days later — most guests ignore it.
How we solve it with Superchat.
Pre-arrival flow
24h before arrival: parking info, WiFi, check-in time, arrival options. With upselling offers.
In-stay concierge
Guest asks "restaurant nearby?" → bot recommends + links. "Towel change?" → message to housekeeping.
Review request 2h after check-out
When the good impression is still fresh. 3× higher response rate than a mail 3 days later.
What we actually build for Hotel.
- PMS integration (Mews, Apaleo, Protel)
- Pre-arrival template 24h before arrival
- In-stay concierge with FAQ library
- Upselling offers (breakfast, late check-out, spa)
- Review request 2h post check-out
- Housekeeping forwarding
Questions Hotel businesses often ask.
Which PMS can be connected?
Mews, Apaleo, Protel — all with open APIs. Even older systems via file export.
How does GDPR work for guests?
Consent is taken at booking. Guest data stays in the PMS, Superchat only uses chat references.
Do Meta fees pay off?
Yes, even at €20 per month in conversation fees, 2 additional breakfast sales already make it back.
30-minute check for Hotel businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.