Claim report at 10 p.m. — you're at home, your client is taken care of.
Insurance brokers face constant pressure between client service and administration. We build you a Superchat flow that captures claim reports structurally, answers policy questions automatically and books advisory appointments.
Three pain points we hear every day.
Claim reports fragmented
Client calls, describes the accident, you still need everything by mail, photos arrive days later.
Policy questions daily repeated
Excess, term, claim-free years — same questions every week.
Annual review forgotten
Regulars in small broker firms aren't invited to the annual review in time.
How we solve it with Superchat.
Claim flow
Client types "claim" → bot asks structurally: what, when, where, photo. Result: pre-filled claim report.
Policy FAQ library
Excess, cancellation periods, premium relief — all as bot reply on keyword.
Annual review reminder
From Ameise or Assfinet: 4 weeks before anniversary, automatic reminder with booking link.
What we actually build for Insurance broker.
- Ameise / Assfinet integration
- Claim flow (structured)
- Policy FAQ library
- Annual review automation
- Liability warnings on policy change requests
Questions Insurance broker businesses often ask.
Can I connect Ameise?
Yes, Ameise has an open interface. We set up the bidirectional data flow. Over 1,900 tool connections possible.
What about BaFin-compliant communication?
The regulator requires documented advisory discussions — Superchat chats are documented and archivable. Signature under the advisory protocol remains separate.
30-minute check for Insurance broker businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.