Patient asks "do you have X?" — Superchat replies in 2 seconds.
Pharmacies receive hundreds of daily enquiries about availability and prescription reservations. We build you a Superchat flow that answers live from warehouse management — and turns every call into a picked-up sale.
Three pain points we hear every day.
Availability enquiries block counter staff
Assistants are on the phone instead of with the customer in front of them.
Prescription reservation unstructured
Patient asks by phone, you write down, set prescription aside — often gets lost.
Delivery service manually coordinated
Address + package + time — all on a note or in private WhatsApp.
How we solve it with Superchat.
Availability bot from warehouse
Customer asks for product → bot reads live from CGM-Lauer/awinta and replies: "Yes, in stock until 6 p.m., can be reserved."
Prescription reservation flow
Customer sends photo of prescription → reservation with pickup window. Non-pickup triggers an automatic reminder.
Delivery sign-up
Customer reports delivery wish via chat, gets time slot + price. Driver sees list on mobile device.
What we actually build for Pharmacy.
- CGM-Lauer / awinta connection
- Prescription reservation flow (photo-based)
- Delivery service coordination
- Opening hours and emergency service info
- Vaccination reminders (flu, booster)
Questions Pharmacy businesses often ask.
Are pharmacies allowed to accept prescriptions via WhatsApp?
A reservation yes (with on-site pickup). Redemption stays at the counter. E-prescriptions via the public health gateway are a separate channel.
Competition to online pharmacies?
No — WhatsApp is your local advantage. Speed, delivery within an hour, personal counsel.
30-minute check for Pharmacy businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.