Structure tenant requests, coordinate tradespeople appointments.
Property managers receive dozens of daily tenant requests — maintenance, operating costs, house rules. We channel everything into Superchat and let you decide only what really needs a decision.
Three pain points we hear every day.
Damage reports without structure
Tenant reports "water in basement" by phone — without address, without photo, without urgency.
Tradesperson coordination manual
Tenant wants appointment, tradesperson has other dates, you mediate by phone.
Operating-cost questions daily
"Why is the bill so high?" — same explanations every time.
How we solve it with Superchat.
Structured damage report
Tenant picks damage type (water, heating, electrical) → bot asks for photo, address, urgency → matching tradesperson gets the info automatically.
Tradesperson appointment routing
Tradesperson suggests free slot → bot confirms to tenant → tenant can confirm or reschedule.
Operating-cost FAQ
Reply templates for common questions (heating costs, hot water, waste fees) with pointer to the individual bill.
What we actually build for Property management.
- Damage report flow with photo requirement
- Tradesperson database and routing
- Operating-cost FAQ library
- Immocloud / CaseOne / Domus connection
- Owners' meeting dates
Questions Property management businesses often ask.
Can tenants chat directly with tradespeople?
Usually not — the PM stays as mediator. But through the Superchat setup you save time because only qualified appointments proceed.
What about owner enquiries?
Owner requests are often more complex (resolution relevance). A separate tag separates tenant from owner matters.
30-minute check for Property management businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.