Structure tenant requests, coordinate tradespeople appointments.
Property managers receive dozens of daily tenant requests: maintenance, operating costs, house rules. We channel everything into Superchat and let you decide only what really needs a decision.
Three pain points we hear every day.
Damage reports without structure
Tenant reports "water in basement" by phone, without address, without photo, without urgency.
Tradesperson coordination manual
Tenant wants appointment, tradesperson has other dates, you mediate by phone.
Operating-cost questions daily
"Why is the bill so high?" Same explanations every time.
How we solve it with Superchat.
Structured damage report
Tenant picks damage type (water, heating, electrical) → bot asks for photo, address, urgency → matching tradesperson gets the info automatically.
Tradesperson appointment routing
Tradesperson suggests free slot → bot confirms to tenant → tenant can confirm or reschedule.
Operating-cost FAQ
Reply templates for common questions (heating costs, hot water, waste fees) with pointer to the individual bill.
What we actually build for Property management.
- Damage report flow with photo requirement
- Tradesperson database and routing
- Operating-cost FAQ library
- Immocloud / CaseOne / Domus connection
- Owners' meeting dates
Questions Property management businesses often ask.
Can tenants chat directly with tradespeople?
Usually not: the PM stays as mediator. But through the Superchat setup you save time because only qualified appointments proceed.
What about owner enquiries?
Owner requests are often more complex (resolution relevance). A separate tag separates tenant from owner matters.
30-minute check for Property management businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs, including Meta fee clarification.