Two seasonal peaks, 52 weeks of operation: never chaos in April and October again.
Tyre service lives from S2W/W2S (summer-to-winter, October/April) and storage. We automate the appointment waitlist and the storage communication.
Three pain points we hear every day.
April/October chaos
Everybody at once. You prioritize manually, lose regulars to quick-call customers.
Storage contact forgotten
Customers don't remember where their summer tyres are, and they call.
Tyre sales vs. change hard to separate
Some need new tyres, some just a change. Different answers.
How we solve it with Superchat.
Priority waitlist for regulars
In September/March, regulars get a slot offer via WhatsApp first.
Storage ping
Automatic "your tyres are in storage" message plus pickup reminder at the season change.
Buy/change triage
Bot asks: "New tyres or change of existing?" Then the matching flow response.
What we actually build for Tyre service.
- Priority list regulars (from CRM)
- Storage status communication
- Buy/change triage bot
- Tyre-pressure check reminder
Questions Tyre service businesses often ask.
How does Superchat know who is a regular?
From your CRM/DMS: we tag "regular" per contact and let Superchat detect it.
What about emergency tyre enquiries?
Keywords like "flat", "breakdown" trigger immediate escalation, not the normal waitlist.
30-minute check for Tyre service businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs, including Meta fee clarification.