The manufacturer demands a digital customer journey — we deliver it.
Car dealerships with sales and service have complex customer flows: test drive, financing, maintenance. We build you a Superchat architecture that separates sales and workshop cleanly and connects to your DMS.
Three pain points we hear every day.
Sales leads in service chats
A customer writes for an oil change — and mentions they're looking for a new car. Nobody notices.
Test drive coordination chaotic
Scheduling, insurance check, licence photo — 10 messages back and forth.
Workshop capacity hard to plan
You don't know how many appointments are still in the pipe — capacity planning is by gut feeling.
How we solve it with Superchat.
Triage bot: sales or service?
First question: "Interested in a new vehicle or a service appointment?" — clear routing decision.
Test-drive flow
Complete flow from appointment through licence upload to confirmation — in one chat, structured.
Workshop KPI dashboard
Superchat data goes into the DMS, you see pipeline, capacity and response times in real time.
What we actually build for Car dealership.
- Sales/service triage bot
- Test-drive sign-up flow with licence upload
- Financing enquiry forwarding
- DMS integration (CARE, InFlow, Formel 1)
- Inspection and service reminders from DMS
- Manufacturer reporting export
Questions Car dealership businesses often ask.
Which DMS systems?
CARE, InFlow, Formel 1, WerkstattPlaner. We connect either directly via API or through file exchange.
Manufacturer integration (e.g. Opel, VW)?
Manufacturer portals are often closed, but we can export Superchat data into the required CRM format (CSV, JSON, API).
30-minute check for Car dealership businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.