Inform families, coordinate caregivers — without double work.
Outpatient care services stand between families, caregivers and audit authorities. We build you a Superchat flow that informs all sides structurally and relieves your care-service management.
Three pain points we hear every day.
Families want daily updates
The daughter in a different city asks every evening: "How is Mum?" — without reaching you.
Shift changes chaotic
Caregiver drops out, 5 routes must be re-planned, nobody has a central overview.
Audits stressful without documentation
Auditor asks about concrete situations, you only have paper files.
How we solve it with Superchat.
Daily report for families
Caregiver types a short report after visit in Superchat → goes automatically to authorized family member.
Shift quick-response
Caregiver drops out → broadcast to all available staff → first to answer, others are informed.
Audit preparation
Superchat archive documents communication with families and deployments. Export for audits on one click.
What we actually build for Care service.
- Family report flow
- Shift management
- Audit export function
- Medication reminder for patients
- MediFox / Vivendi / Senso connection
Questions Care service businesses often ask.
Data protection for care data?
Health data is especially sensitive. We use WhatsApp Business API with DPA, documented consent and encrypted storage. Individual consent for each involved family member.
Which care branch software?
MediFox, Vivendi, Senso — the common German systems have APIs. We build the connection once, then the data flow runs automatically.
What about emergencies (fall, medical)?
Emergency keywords trigger direct forwarding to care management + 112 instruction. The setup is explicitly designed for this.
30-minute check for Care service businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.