Pre-qualify first consultations by chat — only qualified leads on the phone.
Law firms receive many enquiries outside their area of law. We build you a Superchat flow that captures the legal topic, urgency and dispute value up front — before you invest time.
Three pain points we hear every day.
Enquiries outside your area of law
Family-law firm gets criminal-law enquiry → 10 minutes of phone for a decline letter.
Coordinating client appointments
Calendar alignment between client, lawyer, parties — days-long email chains.
Case status questions
"What's the status?" — answered 5× a week per active case.
How we solve it with Superchat.
Area-of-law triage
First bot step: "Which legal topic?" → forwarding or polite decline with recommendation.
Client appointment calendar
Client picks slot → lawyer's calendar is blocked → secretary is notified.
Case status self-service
Client asks "status?" → bot delivers structured status from law-firm software (case ID, last activity).
What we actually build for Lawyer.
- Area-of-law triage
- Client appointment calendar
- Law-firm software connection (RA-Micro, AnwaltsFakt)
- Consent flow (confidentiality, GDPR)
- Fee agreement dispatch as PDF
Questions Lawyer businesses often ask.
Attorney confidentiality — can I use WhatsApp at all?
Yes, with the WhatsApp Business API (end-to-end encrypted) and explicit client consent. The bar associations expressly allow digital client communication where appropriate security exists.
Can briefs be sent via WhatsApp?
For formal service, no. For alignments and drafts, yes. Official briefs still go via the secure attorney gateway or post.
What about public defence / emergency?
Emergency keywords ("arrest", "warrant", "police") trigger an immediate escalation to the on-call channel.
30-minute check for Lawyer businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.