From an Instagram frame to glasses — in one chat.
Optician customers see a frame on Instagram and ask: "Do you have this?" We turn this spontaneous impulse into a qualified appointment. Plus: contact-lens subscriptions run fully automatic.
Three pain points we hear every day.
Frame enquiries by photo
Customer sends a photo of a frame from Instagram — you search the catalogue, reply manually. Daily 5–10 times.
Contact-lens re-orders chaotic
Customers call, you search the system, package goes out — all manual.
Eye-test calendar confusing
Routine eye test (30 min) vs. contact-lens fitting (60 min) — appointment windows often mis-booked.
How we solve it with Superchat.
Frame check bot
Customer sends image → bot replies with "similar models in our store + appointment proposal for fitting".
Contact-lens subscription
Fixed cadence (monthly / every 3 months), automatic shipping confirmation via WhatsApp.
Appointment categories
Bot asks for appointment type → books the right time-slot type in the calendar.
What we actually build for Optician.
- Frame-photo reply template
- Contact-lens subscription management
- Appointment categories (eye test / fitting / consultation / pickup)
- Reminder before the appointment
- Branch software connection (IPRO, ProVision)
Questions Optician businesses often ask.
Can I connect branch software?
IPRO and ProVision have APIs or file exports. We set up the bidirectional data flow.
What about minor customers?
For minors, parental consent is mandatory. We build the consent flow accordingly.
30-minute check for Optician businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.