Counsel is your USP — we automate everything around it.
Travel agencies live from personal counsel but drown in document dispatch, rebooking queries and pre-trip questions. We automate the admin part so you can advise.
Three pain points we hear every day.
Document delivery by mail annoys customers
Customer wants travel docs on the phone — not in a PDF mail.
"When does my visa arrive?" as standard question
Three weeks before departure comes the nth check-in.
Last-minute offers fade
Package tour with 30% off for next week — no fast channel to regulars.
How we solve it with Superchat.
Document delivery via WhatsApp
Ticket, voucher, destination info — as a PDF bundle directly in chat. Customer saves mails.
Pre-trip checklist
14, 7 and 1 day before departure, automatic reminders: passport check, visa status, vaccination tips.
Last-minute broadcast
Package-tour offer to all regulars with matching profile (e.g. "Southern Europe") — GDPR-compliant with consent.
What we actually build for Travel agency.
- Booking-software connection (Sabre, Amadeus)
- Document delivery flow
- Pre-trip checklist (3-stage reminder)
- Regular-customer broadcast list (by destination preference)
- Return feedback question
Questions Travel agency businesses often ask.
Do tickets work as WhatsApp attachments?
Yes, as PDF. Boarding passes come from the airline app at the airport — Superchat only delivers travel documents.
What about rebookings?
Enquiry in chat → forward to the right staff member → handled in the booking system, feedback back into the chat.
30-minute check for Travel agency businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.