Vaccination reminder for Bello, emergency routing for "my dog isn't eating."
Vet practices have two worlds: routine prevention (plannable) and emergency (critical). We separate both cleanly in Superchat and automate the routine.
Three pain points we hear every day.
Emergency vs. "minor" indistinguishable
Not eating anymore → could be harmless or life-threatening. Reception must assess in 30 seconds.
Vaccination reminders manual
Every practice sends cards once a year — expensive, often missed.
Medication refill chaotic
Pet owners call for chronic meds — same procedure every time.
How we solve it with Superchat.
Symptom triage
Keywords and symptom checker route fast to "come now" or "appointment next week".
Vaccination reminder calendar
From the patient file in CRM: automatic reminder 4 weeks before vaccination — 60–80% booking rate.
Medication refill
"Refill medication" button → selection → pickup / shipping option → done.
What we actually build for Vet practice.
- Symptom triage with keywords
- Vaccination reminder from patient file
- Medication refill flow
- Local animal clinic forwarding for emergencies
Questions Vet practice businesses often ask.
Does the bot detect real emergencies?
Not as a medical diagnosis. But keywords like "blood", "seizure", "breathing hard" trigger immediate forwarding to the vet on duty.
Data protection for animal data?
Animal data isn't strictly personal data, but the owner's data is. We handle it conservatively, like human medicine.
30-minute check for Vet practice businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.