Separate emergency from maintenance — automatically.
Electrical contractors get everything mixed up: "the light isn't working" right up to "complete new build". We build you a Superchat triage that escalates urgent requests immediately and bundles maintenance topics.
Three pain points we hear every day.
Emergency chats drown among lamp questions
If you receive 40 WhatsApp messages a day, you miss the one customer with a power outage.
No overview of open sites
Every site has its own chat thread — spread across three different phones.
Quote follow-ups fall through
You sent a quote, but no one chases it. Revenue left on the table.
How we solve it with Superchat.
Urgency tags
Automatic classification: "Power out" → escalated immediately, "New lamp" → normal queue.
Site channels
One chat thread per site in Superchat, internally visible to the whole team.
Automatic quote follow-up
48h after quote sent, the friendly follow-up goes out automatically.
What we actually build for Electricians.
- Priority keywords (power, emergency, lights out) trigger escalation
- Site tags with project ID
- Quote follow-up after 48h
- Handover to CRM with site context
Questions Electricians businesses often ask.
Does Superchat automatically detect "emergency"?
Via keyword rules, yes. "Power", "emergency", "lights out" trigger immediate escalation to the on-call number. A proper AI classifier is available as an add-on.
Can I automatically associate meter reading photos?
Yes. Superchat receives photos and we auto-associate them with the matching site tag you stored on the project in the CRM.
What about compliance test protocols?
Superchat is not compliance software. But we can automatically send compliance reports from the CRM via WhatsApp to the customer when the job is closed.
30-minute check for Electricians businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.