Heater out in the middle of winter — and you know immediately.
HVAC businesses have seasonal peaks. We automate maintenance reminders across the year and prioritize winter emergencies down to the minute.
Three pain points we hear every day.
Winter request flood
On a cold day 60+ enquiries for cold radiators. All at once, all urgent.
Maintenance dates forgotten
Annual heating maintenance only gets booked when the boiler breaks.
Gas emergency routing
Gas smell must escalate immediately. Private WhatsApp is not good enough for that.
How we solve it with Superchat.
Maintenance automation
Superchat sends a friendly WhatsApp reminder 11 months after the last maintenance, with a booking link.
Emergency escalation
Keywords like "gas", "smell gas", "water in basement" immediately trigger a callback to the on-call team.
Location capture
Superchat automatically asks for the location via location-share, so the technician can leave without asking back.
What we actually build for Plumbing, Heating, HVAC.
- Seasonal templates (summer: maintenance, winter: on-call)
- Maintenance reminder automation
- Gas/water emergency keyword escalation
- Location-share prompt
- CRM maintenance contracts as reminder source
Questions Plumbing, Heating, HVAC businesses often ask.
Can I base maintenance reminders on my CRM customer list?
Yes. Maintenance contracts im CRM are the source. One year after last maintenance, a WhatsApp reminder fires automatically — personalized with customer name.
What happens in a real gas emergency?
Superchat detects "gas" as a critical keyword and shows an auto-reply: "Open windows immediately, don't switch anything, call gas provider 0800-…" — only then the lead goes to the technician.
30-minute check for Plumbing, Heating, HVAC businesses.
We review your current setup and tell you honestly whether Superchat fits, which flows bring the most value, and what it costs — including Meta fee clarification.